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Knotty Stitches Couture LLC

Email [email protected]

Phone (801) 918-8246

Address 7446 W Ensign Park Circle, Magna, UT 84044

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Privacy Policy

Knotty Stitches Couture LLC, Utah. This Privacy Policy describes how we collect, use, and protect personal information when you visit this website or submit an inquiry. By using the site you agree to the practices described here.

1. Who we are. Knotty Stitches Couture LLC is a Utah-based custom couture, costume, and kilt-making studio. Inquiries can be sent through the Contact page. If the studio offers online appointment booking, the booking page will be linked from the site navigation while it is available.

2. What we collect.

Contact form submissions: name, email, phone number, message text, and the timestamp of submission.
Newsletter signups: email address, optional first name, marketing consent timestamp, and an unsubscribe token used to honor opt-out requests.
Appointment booking (only when online booking is offered): the service and appointment time you choose (including any listed price), your first and last name, any other intake answers you give (such as measurements, fitting notes, garment or design details), your e-signature and the time you signed, and a snapshot of the completed intake form. If the studio asks to keep a card on file, the card is entered directly into a secure form provided by our payment processor, Stripe. The studio keeps only Stripe's customer and payment-method reference numbers, the card brand, last-four digits, expiration date, the Name on Card, and whether the card was Validated or Failed (with a short message and timestamp). Your full card number and security code go straight to Stripe and are never stored or seen by the studio. Same-day or cardless scheduling is handled through the Contact page.
Spam protection: forms use a simple built-in "verify you're human" check that runs on this site. It does not use a third-party captcha service or track you.
Site usage: standard server logs (IP address, browser user-agent, pages visited) used for security, debugging, and abuse prevention. These are not used for marketing profiling.
Admin accounts: if you are an authorized administrator, we store your login email, hashed password, role assignments, session metadata, and an admin activity log.

3. How we use the information. We use submitted personal information to respond to your inquiry, to fulfill custom orders and lessons, to schedule and prepare for appointments, to send transactional confirmations and updates by email, and to keep records for the studio's books. Card-on-file details (Stripe reference numbers, last-four digits, brand, expiration, and Name on Card) let the studio confirm that a card on file is valid and, only if the studio has turned on in-app payments, charge fees or service amounts you have agreed to. Booking an appointment does not charge your card by itself; any charge is a separate step taken by the studio. If you opt in to the newsletter, we use your email to send occasional studio updates and may include links to portfolio work, classes, or available pieces. We do not sell or rent personal information. We do not use contact-form or booking data for unrelated marketing without your separate opt-in.

4. Third-party service providers. We use a small number of vendors that process information on our behalf as part of running the site and studio. Each operates under its own privacy policy:

Mailgun — outbound transactional email delivery.
Microsoft Azure Blob Storage — file and content storage (including booking records and intake snapshots).
Cloudflare — website security, bot and abuse protection, static asset delivery, and caching. Every visit to the site passes through Cloudflare, which may set a short-lived security cookie. See Cloudflare's Privacy Policy.
SmarterASP.NET — web application hosting.
Stripe — secure card entry, card-on-file, and (only if the studio turns it on) card payments. The studio stores only the card brand, last-four digits, expiration date, and Stripe reference numbers. See Stripe's Privacy Policy.
Google Analytics (GA4) — aggregated public-site traffic measurement when enabled by the studio (page path, referrer, device/browser type). See Google's Privacy Policy.

5. Cookies & session data. The public site may load Google Analytics 4 (gtag) when the studio has configured a Measurement ID. When the optional cookie consent banner is enabled, analytics scripts load only after you Accept; Decline keeps GA4 off in that browser. When the banner is disabled, a configured Measurement ID may load gtag without a prompt. GA4 helps us understand aggregate traffic (pages viewed, approximate geography, referral sources, and device category). It is not used for advertising remarketing on this site. You can limit Google advertising personalization via Google Ads Settings and review browser controls that block third-party scripts. The admin portal sets a session cookie when an administrator signs in; that cookie is required for the portal to function and is separate from public analytics. Consent preferences are stored in local browser storage (not as a server cookie) when the banner is used.

6. Email open and click tracking. Transactional emails sent from the admin tools may include a tiny tracking pixel and wrapped links so the studio can confirm that confirmation emails were delivered and read. These are used for delivery diagnostics, not advertising.

7. Data retention. Contact inquiries and related email history are retained for as long as needed to service the inquiry and meet recordkeeping needs. Booking records, intake answers, e-signatures, Stripe reference numbers and last-four card details, and intake snapshots are kept for studio operations and recordkeeping unless you request earlier deletion where applicable. Standard server logs are retained per the configured retention window (90 days by default) and then deleted. You may request earlier deletion at any time (see Section 10).

8. Security. We use industry-standard measures including TLS in transit, hashed passwords, role-based access controls, and audit logging. Card numbers and security codes are entered into Stripe's secure form and stored by Stripe; the studio never stores full card numbers or security codes and cannot see them. Confirmation emails and CSV exports include card last-four digits only (never the full card number or CVC). No system is perfectly secure; we cannot guarantee that information will never be intercepted or compromised.

9. Newsletter unsubscribe. Marketing emails include a one-click unsubscribe link. You may also opt out through our email opt-out page or by requesting removal through the Contact page. We honor unsubscribe requests promptly and stop sending marketing messages to that address.

10. Your rights. Consistent with the Utah Consumer Privacy Act (UCPA) and other applicable Utah privacy laws, Utah residents may request to (a) confirm whether the studio is processing personal information about you, (b) access the personal information we hold about you, (c) correct inaccurate information, (d) delete personal information you provided, and (e) opt out of any sale or targeted advertising (the studio does not engage in either). Send requests through the Contact page and we will respond within the time required by Utah law.

11. Children. This site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information through the site, please notify us and we will delete it.

12. International visitors. The site is operated in the United States. By using the site you understand that your information will be processed in the United States, which may have different privacy laws than your country of residence.

13. Changes to this policy. We may update this policy from time to time. Changes take effect when posted with a revised effective date below.

14. Contact for privacy requests. Privacy questions and rights requests can be sent through the Contact page or by email to [email protected].

Effective date: October 23, 2026.

This default privacy policy is a starter template, not legal advice. Knotty Stitches Couture LLC should have it reviewed by qualified Utah legal counsel before relying on it in any regulatory matter or dispute.

Terms and Conditions

Terms & Conditions

Knotty Stitches Couture LLC. By accessing or using this website, you agree to be bound by the following terms. If you do not agree, please do not use the site.

1. About our services. Knotty Stitches Couture LLC is a Utah-based studio offering custom couture, bridal, kilt-making (traditional Scottish and contemporary), costume design and construction for theatre / film / dance, Highland and Irish dancewear, millinery, museum exhibit work, and private sewing lessons. All work is performed by appointment and confirmed in a separate written quote.

2. Inquiry-based — no online checkout. Items shown on the "Items Available for Purchase" page and in the Portfolio are presented for review and inquiry only. Browsing this site does not constitute an offer, purchase, sale, or contract. All purchases, commissions, and lessons are handled by separate written agreement after direct conversation with the studio.

3. Custom orders. Custom orders typically require a deposit before work begins, a written scope, and an agreed lead time. Final pricing depends on materials, complexity, and timeline and will be confirmed in your quote. Reasonable fit adjustments are included as scoped in the written quote; substantive design changes after construction begins may require an additional fee and timeline. Final responsibility for fit, sizing accuracy, and approval of finished work rests with the client according to the terms of the written quote. Cancellation policy, refund policy, and deposit forfeiture (if applicable) are governed by that written quote, not by this site.

4. Intellectual property. All designs, patterns, photographs, written content, logos, and other materials on this site are the property of Knotty Stitches Couture LLC unless otherwise credited and are protected by U.S. copyright and trademark law. Portfolio photographs depict past commissions and are published with the implied permission of the clients depicted; clients who appear in portfolio imagery may at any time request removal by contacting the studio (see the Contact page). You may not reproduce, redistribute, train models on, or commercially reuse any content from this site without prior written permission.

5. Limitation of liability. The studio's total liability for any claim arising out of a commission, lesson, or purchase is limited to the amount actually paid by the client to Knotty Stitches Couture LLC for that specific commission, lesson, or item. The studio is not liable for indirect, incidental, special, consequential, or punitive damages, lost profits, or claims by third parties, even if the studio has been advised of the possibility of such damages. This limitation applies to the maximum extent permitted by Utah law and does not affect any non-waivable consumer rights you may have.

6. Indemnification. You agree to indemnify and hold Knotty Stitches Couture LLC, its members, employees, and contractors harmless from any claim arising from your misuse of this site, violation of these terms, or violation of the rights of any third party.

7. Disclaimer of warranties. This site and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. The studio does not warrant that the site will be uninterrupted, error-free, or free of harmful components.

8. Messaging consent. Text messages are optional: the SMS box on the contact form is unticked by default and is not required to send an inquiry. If you tick it, you agree to receive informational SMS messages from the studio about your inquiry. Message and data rates may apply. Reply STOP at any time to opt out. We do not share consent or opt-in data with third parties for marketing.

9. Newsletter & marketing email. If you subscribe to our newsletter, you agree to receive occasional marketing emails about studio news, portfolio updates, and available pieces. Subscription requires an explicit opt-in checkbox on the signup form. Every marketing email includes an unsubscribe link. You may unsubscribe at any time via the link in any newsletter email, through our email opt-out page, or by contacting us through the Contact page. We do not sell or rent email addresses.

10. Governing law & venue. These terms are governed by the laws of the State of Utah without regard to its conflict-of-laws principles. Any dispute that cannot be resolved by good-faith negotiation will be brought exclusively in the state or federal courts located in Salt Lake County, Utah, and you consent to the personal jurisdiction of those courts.

11. Severability. If any provision of these terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect.

12. Changes. Knotty Stitches Couture LLC may update these terms at any time. Changes take effect when posted to this page. Continued use of the site after changes are posted constitutes acceptance of the revised terms.

13. Contact. Questions about these terms can be sent through the Contact page.

Effective date: October 23, 2026.

These default terms are a starter template, not legal advice. Knotty Stitches Couture LLC should have these reviewed by qualified Utah legal counsel before relying on them in any dispute.